Create best practice customer experience surveys customers enjoy. That means higher survey response rates and more actionable customer feedback. Our visually attractive and intuitive survey creator makes it easier than ever to create and deploy any survey.

Full Range of Features

With LesEspress you have the option to create any type of Survey:

CES Surveys

This metric measure how hard it was for a customer to be able to complete the task that prompted their interaction. This survey question could look like, “How easy was it to deal with our company today?” This survey and measurement system can be useful for post interaction surveys with customer service or support teams.

CSAT Surveys

Customer Satisfaction Surveys is a commonly used measure for product and services to rate how happy consumers are with what they purchased. The typical survey question to collect this feedback looks like, “How would you rate your overall satisfaction with the product/service you received?” then offers a Likert scale question type between 1-5 with 5 being “highly satisfied” and 1 being “highly unsatisfied”

NPS Surveys

Loyalty metrics can be determined via the Net Promoter Score (NPS) and helps a business gain a picture of how customers perceive the value of a product or service. It also opens doors to conversations that can help a business discover and address issues proactively.

Deliver customer feedback surveys across channels, no coding required

Control when and where LesEspress surveys are delivered for point-in-time feedback at key points in the customer journey. Send surveys with a list of emails or phone numbers, or trigger surveys based on predefined business rules.

Multi-channel delivery

Deliver surveys through Email, SMS, your Website, or via link. Customers respond directly within the channel for better response rates. Automated surveying Schedule ongoing surveys by time interval and trigger surveys based on custom events or predefined business rules.

Multi-language support

Customers all around the world? Send customer experience surveys in their language with support for 37 different languages. Prevents over-surveying LesEspress increases response rates and protects your brand by automatically ensuring no one gets too many surveys.